Basic
Phishing Email Awareness Training
- Tailored Training
- Instructor Led Training
- Foundational Knowledge
- Overview of different types of phishing attacks:
- Email phishing
- Spear phishing
- Whaling (CEO fraud)
- Business Email Compromise (BEC)
- Smishing (SMS phishing)
- Vishing (voice phishing)
- Real-world examples & cases
- Recognizing Phishing
- Identifying suspicious sender addresses and spoofed domains
- Understanding how attackers impersonate trusted brands or contacts
- Defense Mechanisms & Response
- What to do if you suspect an email is phishing
- How to escalate a suspected phishing attempt to IT
- Technical Controls Overview
- Brief intro to how email filtering systems work (Spam filters, sandboxing)
- Best Practices for End Users
Reactive
Email Compromise Incident Response
- Analyze suspicious emails for indicators of phishing, malware, spoofing, or impersonation
- Identify and isolate compromised accounts or devices to contain the threat
- Investigate email headers, links, and attachments to trace the origin and behavior of the attack
- Eradicate malware or threat actors from affected systems
- Assess the scope and impact of the incident, including data exposure or unauthorized access
- Coordinate with internal teams or vendors for rapid containment and remediation
- Notify affected users and guide them through secure recovery steps
- Preserve forensic evidence for legal, compliance, or insurance purposes
- Report the incident with actionable insights and a root cause summary
- Recommend improvements to email security configurations and user awareness
Proactive
Email Monitoring, Detection, & Response
- Basic & Reactive Services
- 24/7 Real Time Email Threat Monitoring & Analysis
- Behavioral Analysis to identify anomalies or suspicious sender behavior
- Threat intelligence integration for proactive threat detection (e.g., known bad IPs/domains)
- Isolation of malicious content before it reaches user inboxes
- Immediate alerting on high-risk or targeted phishing campaigns
- Deployment of tailored phishing simulation campaigns based on real-world threats
- Performance tracking: open rates, click rates, and reporting behavior
- Post-simulation training reinforcement for users who fall for simulated phishes
- Monthly or quarterly summary reports with metrics and insights
- Automated & Human-Involved Response
- Auto-quarantine or flagging of suspicious messages with user alerts
- Tiered threat triage by cybersecurity analysts for escalated cases
- Human verification of borderline or complex threat detections
- Immediate removal of malicious emails across inboxes (if threat is verified)
- Coordination with client IT/security team for incident response and remediation
- 24/7 Customer Support & Incident Handling
- Ticket-based case tracking and escalation procedures
- Emergency threat response support for high-severity events
- Continuous Improvement & Reporting
- Weekly/monthly threat activity reports and trends
- Recommendations for mailbox-level configuration improvements
- Integration of findings into future simulations and user training
- Support for compliance and audit reporting (e.g., SOC 2, ISO 27001)
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Client Feedback
”Cyber Basilica transformed our approach to cybersecurity. Their consulting services are top-notch, and the educational resources are invaluable for our team’s growth.”